Shipping policy
This Shipping Policy explains how orders placed through sleeksartor.shop are processed, dispatched and delivered.
We aim to provide clear and reasonable delivery expectations and to keep customers appropriately informed throughout the order process.
For shipping or delivery questions, contact:
Free Standard Shipping
sleeksartor.shop provides:
Free standard shipping on all orders.
Customers are not charged a standard outbound shipping fee for orders qualifying under the standard delivery service offered through our website.
Any different or optional delivery service, if made available in the future, will be clearly identified together with any applicable cost before the customer completes the order.
Estimated Delivery Time
Our estimated standard delivery period is:
15–20 calendar days.
This is our normal estimated delivery period for standard orders.
The estimated delivery time may include reasonable order processing, fulfilment and transportation time.
A delivery estimate is not a guarantee that every order will arrive on a particular day unless we have expressly agreed a specific guaranteed delivery date with the customer.
Order Processing
After an order is placed, it may undergo reasonable processing steps including:
- Payment authorisation;
- Fraud-prevention checks;
- Inventory confirmation;
- Order preparation;
- Packaging;
- Fulfilment processing; and
- Handover to a shipping carrier.
Customers may receive an order confirmation and, where available, dispatch or tracking information electronically.
Delivery Addresses
Customers must provide a complete and accurate delivery address when placing an order.
Customers should carefully check:
- Recipient name;
- House or building number;
- Street;
- City or town;
- Postal code;
- Country; and
- Any other information required for successful delivery.
If the customer discovers an error after submitting an order, the customer should contact info@sleeksartor.shop promptly.
We will make reasonable efforts to assist, but an address cannot always be changed after fulfilment or shipping has started.
Tracking
Where tracking is available for an order, tracking information may be provided after dispatch.
Tracking information may not update immediately after a shipping label is created or after the parcel is transferred between logistics partners.
Carrier tracking is provided for convenience and may be subject to delays or technical issues outside our direct control.
Delivery Estimates
The 15–20 calendar-day delivery period is an estimate based on normal operating conditions.
Delivery may occasionally take longer because of circumstances including:
- Carrier congestion;
- Severe weather;
- Public holidays;
- Peak shopping periods;
- Customs or border procedures;
- Transport disruption;
- Remote delivery locations;
- Security checks;
- Incorrect or incomplete addresses;
- Failed delivery attempts; or
- Other circumstances outside our reasonable control.
Where a delay occurs, applicable statutory consumer rights remain unaffected.
Delivery Within the Agreed Period
We aim to deliver goods within the delivery period communicated to the customer.
Where applicable UK consumer law provides rights relating to late delivery, those rights remain fully available.
Nothing in this policy is intended to replace or reduce the customer's statutory rights if delivery is materially delayed or does not take place as agreed.
Multiple Packages
An order containing multiple products may occasionally be shipped in more than one parcel.
Different parcels from the same order may arrive on different days.
Where possible, tracking information may be provided separately for each parcel.
Customers will not be charged additional standard shipping fees merely because we choose to divide a qualifying order into multiple shipments.
Delivery Attempts
Carriers may make one or more delivery attempts or provide instructions for collection, redelivery or delivery to an appropriate location.
Customers should follow legitimate carrier instructions where reasonably necessary to receive their orders.
The exact delivery process may vary by carrier and destination.
Unsuccessful Delivery
Delivery may fail because of circumstances such as:
- An incomplete address;
- An incorrect postal code;
- An inaccessible delivery location;
- Repeated unsuccessful delivery attempts;
- Failure to collect a parcel;
- Refusal of delivery; or
- Other customer-related delivery problems.
If a parcel is returned to us, customers should contact info@sleeksartor.shop.
We will assess the circumstances and advise what options are available.
Nothing in this section permits charges or deductions contrary to mandatory consumer law.
Lost Parcels
If tracking information suggests that a parcel may be lost or if an order has not arrived within a reasonable period after the expected delivery window, customers should contact:
We may investigate the shipment with the relevant carrier or fulfilment provider.
Where the goods have not been delivered and responsibility remains with us under applicable law, we will provide the remedy required by law.
Orders Marked Delivered but Not Received
If tracking indicates that a parcel has been delivered but the customer cannot locate it, the customer should:
- Check the immediate delivery area;
- Check with household members where appropriate;
- Review carrier tracking information;
- Check any safe-place delivery information; and
- Contact us if the parcel remains missing.
We may open an investigation with the carrier.
A carrier's tracking status will be considered as evidence but will not automatically override mandatory consumer rights.
Damaged Deliveries
Customers should contact us if products arrive materially damaged.
When reasonably possible, customers should retain the product and packaging and provide photographs showing the damage.
This information can help us investigate the shipment and determine an appropriate remedy.
Customers' legal rights regarding damaged or faulty goods are unaffected.
Incorrect Items
If an order contains the wrong product, customers should contact info@sleeksartor.shop promptly.
We will review the order and provide appropriate instructions.
Where the error is ours, applicable statutory rights and remedies will be respected.
Customs and Cross-Border Shipments
Some orders may involve cross-border transportation depending on fulfilment arrangements and delivery destination.
Where taxes, duties, customs charges or similar mandatory charges apply, the treatment of those charges will depend on the information communicated during checkout and applicable law.
Customers will not knowingly be charged undisclosed mandatory amounts by sleeksartor.shop contrary to applicable consumer-protection requirements.
Customs procedures may occasionally affect delivery times.
Risk During Delivery
For consumer orders, risk passes in accordance with applicable UK consumer law.
Where the law provides that goods remain at the trader's risk until they come into the physical possession of the consumer or a person identified by the consumer, that statutory rule applies.
The use of a third-party carrier does not remove responsibility imposed on us by mandatory consumer law.
Changing or Cancelling an Order Before Dispatch
Customers who wish to change or cancel an order should contact us as soon as possible at:
We cannot guarantee that an order can be changed or stopped once fulfilment has begun.
The inability to stop an order before dispatch does not remove any statutory cancellation right that applies after delivery.
Returns
Shipping and delivery issues are separate from return procedures.
Information concerning cancellations, change-of-mind returns, faulty goods and refunds is contained in our Return and Refund Policy.
Customer Responsibility
Customers should monitor order communications and provide accurate contact and delivery information.
Customers should not provide delivery instructions that are unsafe, unlawful or unreasonable.
Contact Us
For shipping, delivery, tracking or missing-order enquiries:
Email: info@sleeksartor.shop
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