Privacy policy

This Privacy Policy explains how sleeksartor.shop collects, uses, shares, stores and otherwise processes personal information when customers and visitors access our website, communicate with us, create or use an account where available, place an order or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable UK data-protection and privacy requirements, including the UK GDPR, Data Protection Act 2018 and applicable rules concerning electronic communications and storage/access technologies.

For privacy-related enquiries, contact:

info@sleeksartor.shop

Personal Information We May Collect

Depending on how a person interacts with sleeksartor.shop, we may collect information including:

Identity and Contact Information

This may include:

• Name;
• Billing address;
• Delivery address;
• Email address;
• Telephone number; and
• Other contact details voluntarily provided.

Order and Transaction Information

This may include:

• Products purchased;
• Order numbers;
• Order values;
• Order dates;
• Delivery information;
• Returns and refund information;
• Customer-service communications; and
• Transaction status.

Payment Information

Payments may be processed by Shopify-supported payment services or other payment service providers.

Depending on the payment method, payment providers may process payment-card information, bank information, billing details, authentication data and fraud-prevention information.

sleeksartor.shop may not itself receive or retain complete payment-card numbers where payments are handled directly by a payment processor.

Account Information

If customer-account functionality is available, we may process information such as:

• Account identifiers;
• Login credentials or authentication information;
• Saved addresses;
• Order history;
• Preferences; and
• Account settings.

Device and Technical Information

When customers access the website, information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Referring pages;
• Pages visited;
• Approximate location derived from technical information;
• Session information;
• Cookie identifiers; and
• Other device or network information.

Communications

If a customer contacts us, we may collect and retain information contained in communications, including emails, support requests, complaints and other correspondence.

How We Use Personal Information

We may process personal information for purposes including:

• Operating sleeksartor.shop;
• Processing and fulfilling orders;
• Processing payments;
• Confirming purchases;
• Arranging shipping and delivery;
• Providing order updates;
• Processing cancellations, returns and refunds;
• Providing customer support;
• Managing customer accounts;
• Preventing fraud and unauthorised transactions;
• Protecting website security;
• Detecting technical problems;
• Maintaining business records;
• Complying with legal and regulatory obligations;
• Establishing, exercising or defending legal claims;
• Analysing website performance;
• Improving our products and services;
• Personalising relevant website functionality where appropriate;
• Measuring marketing effectiveness where lawful;
• Sending marketing communications where permitted; and
• Managing consent and privacy preferences.

Lawful Bases for Processing

Where UK data-protection law requires a lawful basis, we may rely on one or more lawful bases depending on the particular processing activity.

These may include:

Contract

We may process personal information where necessary to perform a contract with a customer or take steps requested by a customer before entering into a contract.

For example, we need certain information to process an order and arrange delivery.

Legal Obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation, consumer-protection, fraud-prevention or regulatory requirements.

Legitimate Interests

Where legally appropriate, we may process information where necessary for legitimate business interests and where those interests are not overridden by the rights and interests of the individual.

Legitimate interests may include protecting our website, preventing fraud, improving services, managing customer enquiries and maintaining reasonable business records.

Consent

Where consent is required, we may process information on the basis of the individual's valid consent.

A person may withdraw consent at any time, subject to applicable law, without affecting the lawfulness of processing carried out before withdrawal.

Shopify and Ecommerce Service Providers

sleeksartor.shop may use Shopify technology to provide ecommerce infrastructure.

Shopify and other service providers may process personal information in connection with services such as website hosting, checkout, payments, order administration, analytics, fraud prevention and other ecommerce functions.

The roles and responsibilities of individual service providers may depend on the particular service and processing activity.

Sharing Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify and ecommerce platform providers;
• Payment processors;
• Banks and payment networks;
• Shipping carriers;
• Fulfilment providers;
• Warehousing providers;
• Customer-service technology providers;
• IT and hosting providers;
• Cybersecurity and fraud-prevention providers;
• Analytics providers;
• Marketing providers where legally permitted;
• Professional advisers such as accountants, auditors and lawyers;
• Government authorities, regulators or law-enforcement bodies where legally required; and
• Parties involved in a legitimate business transaction such as a restructuring, acquisition or sale.

We do not authorise service providers to use personal information for unrelated purposes merely because they receive information in connection with services they provide to us.

Cookies and Similar Technologies

sleeksartor.shop may use cookies, pixels, local storage and similar storage/access technologies.

These technologies may be used for purposes including:

• Maintaining shopping-cart functionality;
• Remembering settings;
• Maintaining security;
• Authentication;
• Fraud prevention;
• Measuring website performance;
• Understanding website usage;
• Improving functionality;
• Analytics; and
• Advertising or marketing where legally permitted.

Where applicable law requires consent for a particular technology, we will seek consent before using that technology.

Certain storage/access technologies may be used without consent where an applicable statutory exception permits such use and all relevant conditions are satisfied.

Users may be able to control cookie choices through the website's consent-management tools and through their browser or device settings.

Blocking certain technologies may affect website functionality.

Marketing Communications

Where permitted by applicable law, we may send promotional communications relating to products, services or offers.

Where consent is legally required, marketing communications will be sent on the basis of appropriate consent.

Recipients may unsubscribe from email marketing by using the unsubscribe mechanism contained in the relevant communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications necessary to administer orders, accounts or legal obligations.

International Transfers

Some service providers used by sleeksartor.shop may process personal information outside the United Kingdom.

Where personal information is transferred internationally and applicable law requires safeguards, appropriate transfer mechanisms will be used.

Depending on the circumstances, these may include adequacy regulations, approved contractual safeguards or another mechanism permitted by UK data-protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, regulatory, accounting, tax, fraud-prevention, dispute-resolution and business-record purposes.

Retention periods may vary according to:

• The nature of the information;
• The purpose of processing;
• Applicable contractual obligations;
• Legal requirements;
• Potential disputes;
• Security considerations; and
• The need to establish or defend legal claims.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise securely handled according to applicable requirements.

Data Security

We use reasonable organisational and technical measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Measures may include appropriate access controls, authentication processes, system monitoring and security practices.

However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

Individual Rights

Subject to applicable law and any relevant exemptions, individuals may have rights including the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request completion of incomplete information;
• Request deletion of personal information in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent; and
• Raise concerns with the relevant data-protection supervisory authority.

Some rights are conditional and do not apply in every circumstance.

We may request reasonable information to verify identity before acting on a rights request.

Automated Decision-Making

Some ecommerce, payment or fraud-prevention technologies may use automated processes to help identify suspicious transactions or protect customers and the store.

Where automated decision-making is subject to specific legal safeguards, applicable rights and safeguards will be respected.

Children's Privacy

Our website is intended for general ecommerce customers and is not designed to knowingly solicit personal information from children in circumstances where doing so would be unlawful.

Where applicable, we take reasonable account of the heightened privacy protections that may apply to children using online services.

Third-Party Websites

sleeksartor.shop may contain links to websites or services operated by third parties.

We do not control the privacy practices of independent third-party websites.

Users should review the applicable privacy notices of third-party services before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect changes in our services, technology, legal obligations or business practices.

The current version will be published on sleeksartor.shop with an updated revision date where appropriate.

Material changes will be communicated where required by applicable law.

Contact Us

For privacy-related enquiries or requests:

Email: info@sleeksartor.shop