Refund policy
This Return and Refund Policy explains the cancellation, return and refund procedures applicable to purchases made through sleeksartor.shop.
Nothing in this policy is intended to exclude, limit or replace any statutory right or remedy available to consumers under applicable UK law.
For questions concerning cancellations, returns, refunds, damaged goods, incorrect items or defective products, contact:
Statutory Right to Cancel Online Orders
Where the statutory cancellation right applies, a consumer purchasing goods online generally has 14 days after receiving the goods to notify us that they wish to cancel the contract without giving a reason.
Where multiple goods forming a single order are delivered separately, the applicable cancellation period may be calculated from delivery of the final qualifying item where required by law.
To exercise the right to cancel, the customer must communicate a clear decision to cancel before the applicable cancellation period expires.
Customers may notify us by email at:
The cancellation notice should contain sufficient information to identify the relevant order.
Customers do not need to provide a reason for exercising a valid statutory cancellation right.
Returning Goods After Cancellation
After notifying us of a valid statutory cancellation, the customer must return the goods without undue delay and normally no later than 14 days after informing us of the cancellation, unless we have agreed another lawful arrangement.
Return instructions will be provided or confirmed through customer service where required.
Customers should package returned goods appropriately to reduce the risk of damage during transit.
Condition of Returned Goods
Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same general manner that would reasonably be permitted in a physical retail environment.
A customer may be responsible for a reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functioning, where permitted by law.
Customers should therefore:
- Keep the product reasonably clean;
- Avoid unnecessary use;
- Retain supplied components and accessories;
- Protect products appropriately while in their possession; and
- Package returned goods securely.
The absence of original packaging does not automatically remove statutory consumer rights, although appropriate deductions may be permitted where excessive handling has reduced the value of the goods.
Return Shipping Costs for Change-of-Mind Cancellations
Unless sleeksartor.shop agrees otherwise or applicable law requires us to bear the cost, customers exercising a statutory cancellation right for non-faulty goods are responsible for the direct cost of returning the goods.
Customers should use a reliable and appropriately trackable return method.
The customer is responsible for ensuring that returned goods are properly addressed and dispatched in accordance with the return instructions provided.
This section does not apply where goods are being returned because they are faulty, incorrect, damaged on arrival or otherwise fail to conform to the contract and the law requires the trader to bear the relevant reasonable return costs.
Refunds Following Statutory Cancellation
Where a valid statutory cancellation applies, we will refund payments that must legally be refunded.
Because standard outbound shipping at sleeksartor.shop is free, there is ordinarily no standard outbound delivery charge to reimburse.
Refunds will be made without undue delay and within the period required by applicable law.
For returned goods, we may ordinarily wait until we receive the goods back or until the customer provides satisfactory evidence that the goods have been returned, whichever occurs first, where permitted by law.
Refunds are normally issued to the original payment method unless the customer expressly agrees otherwise and applicable law allows another method.
The time required for a refunded amount to appear in the customer's account may depend on the bank, card issuer or payment service provider and is outside our direct control after the refund has been processed.
Faulty, Damaged, Misdescribed or Non-Conforming Goods
Statutory cancellation rights are separate from legal rights relating to faulty or non-conforming goods.
Goods supplied by sleeksartor.shop must meet applicable legal requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description where those requirements apply.
If a product arrives:
- Faulty;
- Materially damaged;
- Incorrect;
- Not as described;
- Missing essential components; or
- Otherwise not in conformity with the contract,
the customer should contact us as soon as reasonably possible at info@sleeksartor.shop.
Customers should provide the order information and a reasonable description of the problem. Photographs may be requested where they help establish the nature of visible damage, but requests for evidence will not be used to unreasonably prevent customers from exercising statutory rights.
Depending on the circumstances and applicable law, available remedies may include rejection and refund, repair, replacement, price reduction or another statutory remedy.
Short-Term Right to Reject Faulty Goods
Where the Consumer Rights Act 2015 applies, qualifying faulty or non-conforming goods may be subject to the statutory short-term right to reject, generally exercisable within 30 days from the applicable legal starting point.
Nothing in this policy reduces that statutory right.
If the short-term right to reject has expired, other statutory rights may remain available, including rights relating to repair or replacement and, where the relevant statutory conditions are satisfied, a price reduction or final right to reject.
Incorrect Products
If the customer receives a product different from the product ordered, the customer should contact us at info@sleeksartor.shop.
We will review the order and may provide appropriate instructions for return or replacement.
Where the error is ours, customers will not be required to bear return costs that applicable law requires us to pay.
Products Damaged During Delivery
If a product appears to have been damaged during delivery, customers should notify us promptly.
Where possible, customers should retain the product and packaging until the matter has been reviewed because photographs or packaging information may assist in assessing transit damage.
This does not remove or reduce statutory consumer rights.
Missing Items
If an order arrives with an item missing, customers should contact us promptly at info@sleeksartor.shop.
We may review fulfilment records, package information and carrier records before providing an appropriate remedy.
Statutory Exceptions to Cancellation Rights
The statutory right to cancel does not apply to certain categories of goods or contracts where legislation provides an exception.
Depending on the products sold, exceptions may include certain:
- Goods made to the consumer's specifications or clearly personalised;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed;
- Sealed audio, video or computer software once unsealed;
- Goods inseparably mixed with other items after delivery; and
- Other goods or services specifically excluded under applicable legislation.
An exception will only be relied upon where it lawfully applies to the relevant product and circumstances.
A statutory exception relating to change-of-mind cancellation does not remove rights that may exist where goods are faulty or otherwise non-conforming.
Exchanges
We do not guarantee that direct exchanges will be available for every product.
Where an exchange is requested, customer service may advise whether an exchange can be arranged or whether the appropriate procedure is to return the original item and place a new order.
Statutory rights remain unaffected.
Refused or Uncollected Deliveries
Customers are responsible for providing accurate delivery information and reasonably cooperating with delivery arrangements.
If an order is returned because delivery was refused, repeatedly unsuccessful or not collected, we will assess the circumstances before determining the applicable refund.
Nothing in this section allows us to impose charges contrary to mandatory consumer law.
Refund Errors
If a customer believes that a refund amount is incorrect, the customer should contact us promptly at info@sleeksartor.shop with the relevant order information.
We will review the transaction and correct confirmed errors where appropriate.
Chargebacks and Payment Disputes
We encourage customers to contact us first where they believe there is a problem with an order so that we have an opportunity to investigate and resolve the matter.
Nothing in this policy prevents a customer from exercising rights available through their card issuer, payment provider or applicable law.
Abuse and Fraud
We may investigate return requests reasonably suspected of involving fraud, deliberate product substitution, fabricated claims or abuse of the returns process.
Fraud-prevention measures will not be used to deny legitimate statutory consumer rights.
Contact
For all cancellation, return and refund enquiries:
Email: info@sleeksartor.shop
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